The Golden Rule of Customer Service

Some of you just don't like your customers..
they make you angry or call you and complain.
Perhaps you feel like you have to babysit them
and that kind of talk gets around your office or store.

A new rule.. You are not allowed to bad-mouth a customer
or complain about a customer. The reason is that 
95% to 99% of your customers aren't painful at all.
And that one customer you complain about reflects on the whole group.

You can stop complaining about customers, because complaining is
a way of framing reality. If I complain about my kids, my home,
the long lines at stores, traffic, etc. then I am framing my
reality in a negative way.

If you do that with your customers, you are putting the very
group of people on whom you are financially dependent
in a negative light. And that's a bad business move.

How do you deal with challenging customers? See them just
as that.. challenging. I am challenged today by this customer
who came to me today with this request. Big difference between
a challenging customer vs a bad human being.

We've all had bad days... customers have em too.
When you say customers are bad people, it's like you are
setting them up as enemies. Don't do that.

See if you can figure out ways instead to talk about 
those challenges and frustrations in a new way.
Never bad-mouth customers and you'll find that you will like
them and your work environment more, plus they
will sense it as well because you are for them now.
​Source: Donald Miller