Everyone Who Interacts with Customers is Customer Service

Yes, you have a dedicated staff for customer support, but that doesn’t mean they are the only employees providing support to your customers and clients.
Remember EVERY employee who interacts with clients face to face has the responsibility to maintain the same level of customer service as your dedicated reps.

Sometimes, just one negative touch point can ruin an experience.
If you have employees that are sullen, argumentative, or just plain sour, keep them out of the way of customers!
Not everyone is a people person, but social skills are imperative for any client facing role, no matter how small.