Some of you just don't like your customers..
they make you angry or call you and complain.
Perhaps you feel like you have to babysit them
and that kind of talk gets around your office or store.

A new rule.. You are not allowed to bad-mouth a customer
or complain about a customer. The reason is that 
95% to 99% of your customers aren't painful at all.
And that one customer you complain about reflects on the whole group.

You can stop complaining about customers, because complaining is
a way of framing reality. If I complain about my kids, my home,
the long lines at stores, traffic, etc. then I am framing my
reality in a negative way.

If you do that with your customers, you are putting the very
group of people on whom you are financially dependent
in a negative light. And that's a bad business move.

How do you deal with challenging customers? See them just
as that.. challenging. I am challenged today by this customer
who came to me today with this request. Big difference between
a challenging customer vs a bad human being.

We've all had bad days... customers have em too.
When you say customers are bad people, it's like you are
setting them up as enemies. Don't do that.

See if you can figure out ways instead to talk about 
those challenges and frustrations in a new way.
Never bad-mouth customers and you'll find that you will like
them and your work environment more, plus they
will sense it as well because you are for them now.
​Source: Donald Miller

​Key Statistic: 7 out of 10 consumers will post a review for a business if they’re asked to.
A common concern among business owners is wanting more reviews but also
not wanting to pressure their customers. This statistic helps to qualm those concerns.

To ramp up your review marketing, you need calls-to-action asking for more Google reviews.
Not only is it difficult to receive more reviews without asking (unless your business is gaining customers at a steady rate),
but not asking for them while your competitors are ensures you fall behind.

​The buyer’s journey is never the same for all people...

As a business owner, you need to respect a potential customer might think they’re ready, but after consulting with you, realize they haven’t considered a variety of components which might help their decision.

Even if they have this realization early in their interactions with your team, it’s essential to be as helpful and transparent as possible.

People appreciate when customer service reps don’t lay on the hard sell from the get-go.
We all like to do business with those that care about us.

If your prospect isn’t ready, and you don’t pressure them prematurely, they will return to you when the time is right. Take the time to build and nurture the relationship.
Source: Yeah Local