You need a header to grab attention like a newspaper does.
Way too many businesses try to get 'cute or clever' and that doesn't work. Because, if I can't figure it out.. then I will move on and not read any more. We get bombarded with messages all day long and I want something easy to understand. You need to offer something... like a savings in frustration, a simple way to lose weight, tips to a beautiful garden, etc. The last thing I need is a riddle to figure out what you offer. We like people that are clear. We enjoy the pleasure of understanding them. So, take a look at the tagline in your header.. It must answer the question 'If I do business with you, I get this' Source: Donald Miller
0 Comments
Nobody wants to hear about you in your 'about us' section.
What? After all, it's about us, right? What customers are interested in, is How are you going to work for me? Don't spend time telling folks how your grandpa started the business years ago and how you took it over.. blah blah blah Tell them instead how you love gardens and everyone should have a beautiful one and how that gets you up and motivated in the morning It's okay to tell them you went to school, but tell them you went there to solve this problem. Be customer oriented, not company oriented. And they will love you.. why? Because they are hurting and looking for help. ** They are looking for someone who's story is about solving their problem. Source: Donald Miller Some businesses benefit from making their customers feel like family.
When your business model includes routine check-ups or frequent repeat customers, get to know them! I always appreciate when the baristas at my local coffee shop greet me by name or already know my normal drink. Taking the time to ask your customers about their lives (in a non-invasive way) will help them feel like family when they’re at your store or on the phone. Source: Yeah Local Yes, you have a dedicated staff for customer support, but that doesn’t mean they are the only employees providing support to your customers and clients.
Remember EVERY employee who interacts with clients face to face has the responsibility to maintain the same level of customer service as your dedicated reps. Sometimes, just one negative touch point can ruin an experience. If you have employees that are sullen, argumentative, or just plain sour, keep them out of the way of customers! Not everyone is a people person, but social skills are imperative for any client facing role, no matter how small. |
Blog Home PageAuthorWe like to provide you with simple tips and proven strategies along with the occasional checklist or cheat sheet to help improve your business and make more sales. Grab Two FREE GIFTS! Learn 7 proven reasons why Google reviews really do matter. Along with.. How to respond to both negative and positive reviews.
Click the image below for Instant Access! Archives
December 2019
Categories |